Returns-
Return Policy:
Please notify us within 3 days of receipt of your order if you would like to make a return.
If 3 days have gone by since your purchase was received and you have not contacted us, unfortunately, we can’t offer you a refund. Contact us within 3 days of delivery for return instructions.
Ship items back within 7 days of delivery. Returns are not accepted outside of the time frame.
We offer an entire page of information on our FAQ page to help avoid returns. Please read the page prior to ordering.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will refund the cost of the returned items minus round-trip shipping costs and 25% restocking fee. Please note: We do offer FREE SHIPPING on our website, but the customer will be responsible for all shipping costs incurred on returned orders (this includes the cost of shipping the item to the customer AND back to us). Returned merchandise must be completely intact and packaged in its original packing materials. Before returning any product, obtain approval by contacting us and please provide the following information: customer name, item(s) to be returned, and the nature of the problem. Once we have received and approved your return, we will apply credit amount to your credit card or payment method.
Rush Order Fees are NOT refundable.
Please contact us if you have any problems with your order. Although we don't anticipate any problems, sometimes things just happen. If something is not right, please contact us immediately. Our shop is founded on hard work, well-built products, and happy customers. If given the chance, we'd like to make it right.
Please be sure to double-check size and color to avoid a return.
Custom items, for example, custom colors, sizes, finishes items added or removed, or any such request made by the customer which changes the original shape, size, or color of the item is NOT refundable. Some examples are custom paint, different hinges, additional backing, different handles, or any wording and engraved customization.
Rush Order Fees are NOT refundable.
To start a return, you can contact us at josephinethomashome@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at josephinethomashome@gmail.com.
Orders requiring customer confirmation
Some orders require customer confirmation to proceed. If we are unable to move forward due to a lack of response, we will attempt to contact you. If no response is received within 14 days, the order will be eligible for store credit only. Refunds are not available once this timeframe has passed.
Cancellation:
Please measure your space! Please check your color and spelling of any personalized items. If you cancel within 12 hours we will refund the full amount. If you cancel after that time, we CHARGE a restocking fee of 35%. Why? Because by that time we have purchased your specific materials. We are a very small, family-owned business and your canceled order might seem like nothing big, but for us, we immediately make an investment in your material. We are always here for questions to help avoid cancellations.
Rush Order Fees are NOT refundable.
Damaged Items
If your item is damaged during shipping, you must contact us within 48 hours of receipt. You must retain all packaging as you will need it to return your item. Contact us immediately at josephinethomashome@gmail.com for instructions. Please take pictures of all damage and any damage to the box.
Most items can be repaired easily with help from us. This might include sending touch-up paint or sending a replacement part. Almost any piece on the cabinet is able to be replaced by us and installed with minimal effort from the customer.
We will provide replacement parts for any damage. We will provide an instructional video as well. Pieces can be replaced with a screwdriver to make the process even easier. In the event we offer replacement parts for the repair and you opt to decline the repair assistance and return the item on your own and at your own expense, a restocking fee of 25% will be applied. Original shipping charges will not be refunded.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at josephinethomashome@gmail.com.
