Returns and cancellations

Returns and cancellations

IMPORTANT: Terms and conditions             

Your purchase total includes a 50% deposit.                                                     

Returns:
Please contact us if you have any problems with your order. Although we don't anticipate any problems, sometimes things just happen. If something is not right, please contact us immediately. Our shop is founded on hard work, well-built products, and happy customers. If given the chance, we'd like to make it right. 

Please be sure to double-check size and color to avoid a return.
Custom items, for example, custom colors, sizes, finishes, items added or removed, or any such request made by the customer that changes the original shape, size, or color is NOT refundable. Some examples are custom paint (if available), different hinges, additional backing, or different handles.

Gift cards received as a result of a promotion will be canceled if the original merchandise is returned.

Rush Order Fees are NOT refundable.                                                               
                                                                                                                                
Return Policy:
Please notify us within 5 days of receipt of your order if you would like to make a return.
If 5 days have gone by since your purchase was received and you have not contacted us, unfortunately, we can’t offer you a refund.

  • Contact us within: 5 days of delivery for return instructions.
  • Ship items back in all original packing within 10 days of delivery. Returns are not accepted outside of the time frame. 

Gift cards received as a result of a promotion (sale) will be canceled if the original merchandise is returned.
We offer an entire page of information on our FAQ page to help avoid returns. Please read the page before ordering.                                                                                                                                                                                     
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will refund the cost of the returned items minus the initial deposit of 50% 
  • Returned merchandise must be unassembled and packaged in its original packing materials. Without the original packing, no return will be accepted. We offer several reminders to keep your packing.
  • Please obtain a photo of the outside box and the contents before sealing the box, send this picture to us with your return approval request.
  • Please provide the following information: customer name, item(s) to be returned, and the nature of the problem.
Once we have received and approved your return, we will apply the credit amount to your credit card or payment method. 

However, as an alternative to a return, we are happy to offer store credit for the full amount paid, which can be applied to a future purchase once the original item is received by us. Store credit allows customers to retain the full value of their order while covering the materials already purchased.

Rush Order Fees are NOT refundable. 

Cancellations:
Please measure your space and check your color.

 

Your purchase total includes a 50% deposit.     

Orders may be canceled for a full refund within 12 hours of purchase. After this 12-hour window, materials are typically purchased, and production is scheduled.

Once materials have been purchased or production has begun, the 50% deposit becomes non-refundable.

If your order is complete and ready to ship, no cancellation will be accepted.

Because our pieces are made to order, we do not accept returns or offer refunds for buyer’s remorse, changes of mind, or ordering the wrong size.

However, as an alternative to cancellation, we are happy to offer store credit for the full amount paid, which can be applied to a future purchase. Store credit allows customers to retain the full value of their order while covering the materials already purchased.

By placing an order, the customer acknowledges and agrees to our production timeline, deposit policy, and cancellation terms.

We are a very small, family-owned business and your canceled order might seem like nothing big, but for us, we immediately make an investment in your material and our time. We do NOT keep inventory. Each order is built for that specific customer. We are always here for questions to help avoid cancellations. 


Rush Order Fees are NOT refundable under any circumstance.